December 4, 2018

A response to today's article (4th December 2018) in The Telegraph: "Education Secretary backs system to flag university students' mental health problems to parents"



As I read yet another article about a politician making pronouncements about the need for universities to notify families when a student is struggling, I can't help but feel that politicians and the media are - for their own ends - doing all the running on this issue.

It is...

July 6, 2018

As part of my interim role at King's College London, it has been a pleasure to lead a project to design our new student support services hub.  We open the doors to students next Monday, but below, or here on Flickr, is a chance to see some photos before we open!

The space covers two floors of the South East Wing of the iconic Bush House building.  Bush House is the former home of the BBC World Service, sitting at the heart of L...

August 22, 2017

Today, Wonkhe published an article of mine relating to the way in which universities respond to the death of a student.

August 14, 2017

In a recent article (“Brand over-reach: Dove’s ‘Real Beauty’ bottle shapes”), Doug Kessler discusses the way brands can over-reach – overstepping an ‘invisible line’ and suffering reputationally and financially as a result.   

The experiences of the brands highlighted by Kessler (Dove, United Airlines, Barclays, Pepsi) should serve as a warning for those of us working in higher education too. 

Certainly, our context seems ripe for a...

August 1, 2017

The concept of triage is central to any effective student mental health support service.  The idea is simple, but far from universally adopted. 

When talking to colleagues in university counselling teams, I often pick up on their sense that counselling might be under siege from university senior managers, as though colleagues are scanning for opportunities to cut or weaken these services. 

Our colleagues can misunderstand our counselling...

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