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We provide one-to-one coaching and mentoring, in person and by video conference, to student services managers - supporting with the challenges of change management, team management and strategic planning. 
 

We also provide clinical supervision to mental health practitioners and mental health nurses working in higher education, and facilitate practitioner 'peer support groups' for student-facing teams.

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  • Training for student-facing colleagues
    Our most popular training courses for colleagues working with students are: ■ Managing Distressed Students (½-day or 1-day) ■ Why Boundaries Matter for Personal Tutors ■ Mental Health Awareness in an HE Context ■ Handling Tricky Student Situations ■ Personal Safety & De-escalation ■ Managing Student Safeguarding Disclosures ■ Coaching Skills when Working 1 :1 with Students More specific courses focus on particular mental health issues in the context of higher education - such as emotionally unstable personality disorder (sometimes called borderline personality disorder) and self-harm, which can lead to complex cases, if not managed effectively. All our training focuses on practical skills to support students in boundaried and role-appropriate ways. Without clear boundaries, students feel uncontained and are less likely to access the specialist support they need, and colleagues can start to feel that their own wellbeing is affected. We also facilitate peer case discussions to give colleagues a space to reflect on tricky cases they have managed in the past and inform future practice.
  • Training for managers
    We support HE managers and management teams with training on: ■ Lead/Designated Safeguarding Officer Training (2-day) ■ Safeguarding Training for Executive/Governing Bodies ■ Effective Management of a Student Death: Policy & Practice ■ Managing Serious Student Incidents ■ Effective 'Fitness to Study' Policies & Processes ■ The Challenges of Managing Specialist Student Support Teams ■ Managing & Experiencing Change ■ Managing Distressed Staff: For Line-Managers & HR Managers We specialise in training on challenging topics, such as student death scenarios, and on areas of work, such as safeguarding, where HE responsibilities differ significantly from those of schools and FE providers and can have professional registration implications. Our work with HE managers at all levels can take the form of training events, workshops, Governing Body or SMT briefings, and management team away days. Training can be delivered as a standalone activity or combined with consultancy support, such as management coaching, a case/incident review, a policy review, or a service review.
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