We offer training on:

• Managing Distressed Students: A guide for Student Services staff

• Tackling the Silos: Ensuring our student support teams work well together

• Coordinating the University’s Response to Serious Student Welfare Incidents – including the death of a student, communicable disease cases and alleged criminal offences
  

• Making Effective Use of the Data our Services are Collecting

• Managing Safeguarding Issues in a University Context

This package typically includes the following:

• 6 x 90-minute coaching sessions, normally spaced over 3 – 6 months. The sessions take place at a mutually convenient time, in person or online, depending on location

• 360-degree feedback report. The student services manager identifies suitable respondents to an online 360-degree feedback survey who receive an email containing a link to an online survey, together with a deadline for responding. The report is discussed at the first coaching session and informs decisions about the focus and outcomes of the coaching programme. The 360-degree report focuses on areas such as strategic awareness, decision-making, relationship building, and leadership.

• The coach is available for ad hoc phone or email contact between coaching sessions.

We offer clinical supervision from Julie Rea, a registered mental health nurse with significant experience in managing counselling and mental health support teams in higher education.

We deliver courses on:

• Managing Distressed Students: A guide for student-facing staff in faculties

• Personal Tutors and Student Mental Health: What you need to know

• The “S” Word: What to say to a student who mentions suicide

• What is "Reasonable"? Understanding what our duty to make reasonable adjustment for disabled students means in practice

• The Practical Implications of the Equality Act 2010: A guide for colleagues working in a university faculty

• Safeguarding: How to manage safeguarding issues in a faculty-led project or initiative

It has never been more important for student-facing teams in higher education to feel confident when supporting students with mental health conditions. We can facilitate peer case discussion meetings for student-facing groups of colleagues - for example, disability advisers, accommodation wardens, complaints and appeals staff, or colleagues in students' unions.

Regular sessions enable colleagues to reflect on their experiences and on difficult situations they have faced in the past. The focus is on ensuring colleagues feel confident in responding to student distress, clinical risk and maintaining effective boundaries. These sessions can be delivered online or, where located in the North East of England, in person.

We deliver courses on:

• Managing Distressed Students: A guide for student-facing staff in professional services

• The “S” Word: What to say to a student who mentions suicide

• A Security Officer’s Role in Responding to a Mental Health-Related Student Incident

• The Role of Accommodation Staff in Supporting Students’ Mental Health

• The Practical Implications of the Equality Act 2010: A gyuide for colleagues working in professional services in universities

• What is "Reasonable"? Understanding what our duty to make reasonable adjustment for disabled students means in practice

• Safeguarding: How to manage safeguarding issues in a university team, project or initiative

We deliver courses on:

• Responding to Students in Distress: A guide for sabbatical officers, student reps and staff in students’ unions

• Knowing When You’ve Done Enough: Signposting and maintaining boundaries when supporting students as a sabbatical officer

• The “S” Word: What to say to a student who mentions suicide

We deliver courses on:

• Responding to Serious Student Welfare Incidents – including the death of a student, communicable disease cases and alleged criminal offences

• “Is this my job?”: How to respond with confidence when faced with a student in distress

• The “S” Word: What to say to a student who mentions suicide

• Understanding what support universities offer to students

We deliver courses on:

• Supporting and Signposting Pupils in Distress and Looking After Yourself

• Mental Health Awareness for Staff

• “What is Mental Health?” – An age-appropriate presentation which is tailored for pupils of different ages

We deliver courses on:

• Managing Patient Distress and Looking After Yourself

• Mental Health Awareness for Healthcare Settings

We deliver courses on:

• Managing Distress in Others and Looking After Yourself

• Mental Health Awareness