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Training Snippet
Making the first phone call to a family following a student death

From our training courses, Coordinating actions and providing support following a student death and Liasing with a family following a student death, this 15-minute Training Snippet video and accompanying Practical One-Pager provide practical advice for anyone in a university tasked with making the first phone call to a family following a student death.

Document image - Practical One-Pager - First Phone Call.png

Join our next half-day online training events: We run ticketed online half-day training events for both Coordinating actions and providing support following a student death and Liaising with a family following a student death.  Tickets are £135 + VAT per person. See all our upcoming events.

We can deliver these training courses online on a day and time that works for you and your cohort:

With our ready-to-run training, simply choose your preferred date and time from our availability calendar and we will deliver this training online to a group of up to 25 participants, for £1295 + VAT.

Looking for in-person training or further support?

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At Plinth House, we can:

  • Review or redraft your HEI’s protocol/policy on responding to a student death, with appropriate consultation with key stakeholders

  • Deliver practical training to staff who are involved in coordinating or implementing your institution’s response to a student death – such as our one-day course on all aspects of managing a student death

  • Facilitate online or in-person workshops with staff who have key roles, such as family liaison, to review and enhance current practice

  • Carry out a serious incident review/lessons learned review on behalf of your institution following a student suicide or other serious incident

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You are very welcome to contact us to discuss how we might be able to help you or your team. 

Related resources:  We held a Policy Pitstop event back in September 2023, and colleagues may still find the resources helpful to discuss the national guidance and steer emerging on universities carrying out serious incident reviews following a student death.  We have published two articles following the event - one containing a video of our introductory 30-minute presentation and the other summarising comments made by participants from across the sector during the event.

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