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Training Snippet
Making the first phone call to a family following a student death

From our training courses, Coordinating actions and providing support following a student death and Liasing with a family following a student death, this 15-minute Training Snippet video and accompanying Practical One-Pager provide practical advice for anyone in a university tasked with making the first phone call to a family following a student death.

Document image - Practical One-Pager - First Phone Call.png

We welcome your feedback on this free training snippet and accompanying one-pager. Our quick survey only takes a minute to complete.

Join our next half-day online training events: We run ticketed online half-day training events for both Coordinating actions and providing support following a student death and Liaising with a family following a student death.  Tickets are £84 including VAT per person. See all our upcoming events.

We can deliver these training courses online on a day and time that works for you and your cohort:

With our ready-to-run training, simply choose your preferred date and time from our availability calendar and we will deliver this training online to a group of up to 25 participants, for £995 + VAT.

Looking for in-person training or further support?

At Plinth House, we can:

  • Review or redraft your HEI’s protocol/policy on responding to a student death, with appropriate consultation with key stakeholders

  • Deliver practical training to staff who are involved in coordinating or implementing your institution’s response to a student death – such as our one-day course on all aspects of managing a student death

  • Facilitate online or in-person workshops with staff who have key roles, such as family liaison, to review and enhance current practice

  • Carry out a serious incident review/lessons learned review on behalf of your institution following a student suicide or other serious incident

You are very welcome to contact us to discuss how we might be able to help you or your team. 

Related resources:  On 6th September 2023, we held a Policy Pitstop event to discuss the national guidance and steer emerging on universities carrying out serious incident reviews following a student death.  We have published two articles following the event - one containing a video of our introductory 30-minute presentation and the other summarising comments made by participants from across the sector during the event.

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