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Ready-to-run training

Balancing compassion with boundaries when working with students: a session for academic colleagues

Ready-to-run live online 2.5 hour session

Up to 25 participants

£950 + VAT

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Schedule and order this session

Choose your preferred method of payment to see our availability calendar and select a date and time that works for you.

Need more information or have questions about this ready-to-run training? Contact us.

We also deliver a full-day, in-person version of this training course which provides further detail and greater scope for discussing the content in the context of your own institution’s setting and procedures.

Contact us for more information.

Want a bespoke version of this session for your organisation that incorporates your protocols and branding? Want us to deliver this training in-person? Want to run this session for a group larger than 25?

We offer tailored training to fit your needs.

About our ready-to-run training

The easiest way to book our training for your team:

  1. Select a date and time that works for you and your organisation.

  2. Pay by debit/credit card, or request an invoice.

  3. We'll contact you to agree and confirm your selected delivery time.


You will receive the details of your session and a Microsoft Teams link to provide to your attendees, and we'll deliver the session live and online. After the session, you will receive a report of the feedback from your participants and a copy of the course materials to share with those who attended.

This session lasts 2½ hours.

About this session

Do you sometimes find yourselves in one-to-one interactions with students that you find challenging? These interactions can take many different forms. They may arise when we are having a particularly tricky conversation with a student – for example, when we are talking to a student about their academic performance or when we have to deliver bad news. They may also be situations in which we are working with a student who is frustrated, hostile, not engaging with what we are saying, or in a distressed state. How do we show compassion in these interactions, while also setting and maintaining appropriate boundaries?

This two and a half-hour online live training event provides an opportunity to explore these kinds of tricky situations and take away practical ways to respond effectively the next time we find ourselves in these situations with a student.

Who is this session for?

This session is aimed particularly at colleagues in academic roles – including personal tutors, module tutors, programme and module leaders, and senior tutors.


Other colleagues (such as professional services colleagues) are welcome to join the session, given that many of the skills we are covering will be relevant to all colleagues who work with students; however, please note that the examples we are using are more likely to reflect more academic and course-related interactions with students.


While this training is aimed at higher education, colleagues in further education, colleagues delivering private tuition or colleagues working in other similar educational settings will also find the content very relevant.

Learning outcomes

By the end of this event, participants will:

  • Discuss the kinds of interactions that can be, or can become, difficult in one-to-one work with students - such as when we are having a tricky conversation with a student about their academic performance or engagement, delivering bad news to a student, or working with a student who is in distress.

  • Reflect on how we get the balance right in these interactions, by being supportive and engaged with the student while also maintaining appropriate boundaries and looking after our own wellbeing.

  • Explore and learn about key practical skills for responding to different types of difficult interaction.


If you would like us to keep in touch with you occasionally – around once a month – about our training events, webinars and other services, provide your email address here.  

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