About our ready-to-run training

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The easiest way to book our training for your team:

1. Place your order and pay now via debit / credit card or request an invoice,

2. We'll contact you to agree a delivery time that suits you and your organisation,

3. We'll send you the details of your session and a Microsoft Teams link for you to provide to your attendees, then we'll deliver the session live and online,

4. After the session, you will receive a report of the feedback from your participants and a copy of the course materials to share with those who attended.

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This is a half-day session lasting 3½ hours. We will agree a specific start time that works for you.

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About this session

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When faced with a distressed student, it can be easy for your team members to feel overwhelmed or take on too much. This half-day online session is relevant for teams and cohorts who work with students. It will help them feel confident about responding to a distressed student in a boundaried, role-appropriate and effective way.

 

The session will consider the nature of distress and the way in which a student might present. This will be followed by exploring a range of practical skills you need to best respond to a distressed student – whether in-person or in the context of remote working and study. We will then focus on how to respond to a student who presents at a higher level of risk – such as a student who mentions suicide.

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Who is this session for?

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This session is relevant to teams and cohorts who work with students in higher education and who might find themselves responding to a student in distress.

 

This includes:

• Academics – such as personal tutors, module leaders, and lecturers

• Professional services practitioners – such as disability advisers, welfare advisers, finance advisers, or international student advisers

• Colleagues working in a university enquiry service, a faculty or service front desk team, or a university helpdesk

• Accommodation staff

• Security officers

• Colleagues managing student conduct cases

• Managers of student-facing teams who may need to support their team members to respond effectively to a distressed student

• Students' union advisers

While this training is aimed at higher education, colleagues in further education or other similar settings will also find the content very relevant.

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Learning outcomes

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By the end of this event, participants will:

• Be familiar with the nature of distress and the way in which a student might present,

• Understand practical ways in which they can build a collaborative relationship with a distressed student, and respond confidently and effectively to their distress,

• Know how to set and maintain the boundaries of their role, and look after their own wellbeing during these interactions with students,

• Feel confident in knowing how to respond to a student who is presenting at a high level of risk - for example, a student who mentions suicide.