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Ready-to-run training

Managing Distressed Students

Ready-to-run live online half-day session

Up to 25 participants

£895 + VAT

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Complete this form to place your order and pay now via debit / credit card or request an invoice. We'll contact you to make the arrangements.

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Thanks for registering!

We will review your timescale/preferred dates against availability of our trainers and contact you within seven days following the receipt of your order to agree and confirm the actual delivery date. If a suitable date cannot be agreed, we will provide a full refund. See our full terms & conditions for more information.

About our ready-to-run training

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The easiest way to book our training for your team:

  1. Place your order and pay now via debit / credit card or request an invoice,

  2. We'll contact you to agree a delivery time that suits you and your organisation,

  3. We'll send you the details of your session and a Microsoft Teams link for you to provide to your attendees, then we'll deliver the session live and online,

  4. After the session, you will receive a report of the feedback from your participants and a copy of the course materials to share with those who attended.

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This is a half-day session lasting 3½ hours. We will agree a specific start time that works for you.

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About this session

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When faced with a distressed student, it can be easy for your team members to feel overwhelmed or take on too much. This half-day online session is relevant for teams and cohorts who work with students. It will help them feel confident about responding to a distressed student in a boundaried, role-appropriate and effective way.

 

The session will consider the nature of distress and the way in which a student might present. This will be followed by exploring a range of practical skills you need to best respond to a distressed student – whether in-person or in the context of remote working and study. We will then focus on how to respond to a student who presents at a higher level of risk – such as a student who mentions suicide.

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Who is this session for?

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This session is relevant to teams and cohorts who work with students in higher education and who might find themselves responding to a student in distress.

 

This includes:

  • Academics – such as personal tutors, module leaders, and lecturers

  • Professional services practitioners – such as disability advisers, welfare advisers, finance advisers, or international student advisers

  • Colleagues working in a university enquiry service, a faculty or service front desk team, or a university helpdesk

  • Accommodation staff

  • Security officers

  • Colleagues managing student conduct cases

  • Managers of student-facing teams who may need to support their team members to respond effectively to a distressed student

  • Students' union advisers

While this training is aimed at higher education, colleagues in further education or other similar settings will also find the content very relevant.

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Learning outcomes

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By the end of this event, participants will:

  • Be familiar with the nature of distress and the way in which a student might present,

  • Understand practical ways in which they can build a collaborative relationship with a distressed student, and respond confidently and effectively to their distress,

  • Know how to set and maintain the boundaries of their role, and look after their own wellbeing during these interactions with students,

  • Feel confident in knowing how to respond to a student who is presenting at a high level of risk - for example, a student who mentions suicide.

Need more information or have questions about this ready-to-run training? Contact us.

Want a bespoke version of this session for your organisation that incorporates your protocols and branding? Want us to deliver this training in-person? Want to run this session for a group larger than 25? We offer tailored training to fit your needs.

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If you would like us to keep in touch with you occasionally – around once a month – about our training events, webinars and other services, provide your email address here.  

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