Managing Distressed Students
Ready-to-run live online half-day session
Up to 25 participants
£895 + VAT

Complete this form to place your order and pay now via debit / credit card or request an invoice. We'll contact you to make the arrangements.
Place your order
About our ready-to-run training
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The easiest way to book our training for your team:
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Place your order and pay now via debit / credit card or request an invoice,
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We'll contact you to agree a delivery time that suits you and your organisation,
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We'll send you the details of your session and a Microsoft Teams link for you to provide to your attendees, then we'll deliver the session live and online,
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After the session, you will receive a report of the feedback from your participants and a copy of the course materials to share with those who attended.
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This is a half-day session lasting 3½ hours. We will agree a specific start time that works for you.
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About this session
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When faced with a distressed student, it can be easy for your team members to feel overwhelmed or take on too much. This half-day online session is relevant for teams and cohorts who work with students. It will help them feel confident about responding to a distressed student in a boundaried, role-appropriate and effective way.
The session will consider the nature of distress and the way in which a student might present. This will be followed by exploring a range of practical skills you need to best respond to a distressed student – whether in-person or in the context of remote working and study. We will then focus on how to respond to a student who presents at a higher level of risk – such as a student who mentions suicide.
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Who is this session for?
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This session is relevant to teams and cohorts who work with students in higher education and who might find themselves responding to a student in distress.
This includes:
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Academics – such as personal tutors, module leaders, and lecturers
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Professional services practitioners – such as disability advisers, welfare advisers, finance advisers, or international student advisers
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Colleagues working in a university enquiry service, a faculty or service front desk team, or a university helpdesk
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Accommodation staff
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Security officers
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Colleagues managing student conduct cases
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Managers of student-facing teams who may need to support their team members to respond effectively to a distressed student
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Students' union advisers
While this training is aimed at higher education, colleagues in further education or other similar settings will also find the content very relevant.
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Learning outcomes
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By the end of this event, participants will:
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Be familiar with the nature of distress and the way in which a student might present,
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Understand practical ways in which they can build a collaborative relationship with a distressed student, and respond confidently and effectively to their distress,
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Know how to set and maintain the boundaries of their role, and look after their own wellbeing during these interactions with students,
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Feel confident in knowing how to respond to a student who is presenting at a high level of risk - for example, a student who mentions suicide.
Need more information or have questions about this ready-to-run training? Contact us.
Want a bespoke version of this session for your organisation that incorporates your protocols and branding? Want us to deliver this training in-person? Want to run this session for a group larger than 25? We offer tailored training to fit your needs.
If you would like us to keep in touch with you occasionally – around once a month – about our training events, webinars and other services, provide your email address here.