Managing Distressed Students
Ready-to-run live online half-day session
Up to 25 participants
£895 + VAT
Complete this form to place your order and pay now via debit / credit card or request an invoice. We'll contact you to make the arrangements.
Place your order
About our ready-to-run training
The easiest way to book our training for your team:
Place your order and pay now via debit / credit card or request an invoice,
We'll contact you to agree a delivery time that suits you and your organisation,
We'll send you the details of your session and a Microsoft Teams link for you to provide to your attendees, then we'll deliver the session live and online,
After the session, you will receive a report of the feedback from your participants and a copy of the course materials to share with those who attended.
This is a half-day session lasting 3½ hours. We will agree a specific start time that works for you.
About this session
When faced with a distressed student, it can be easy for your team members to feel overwhelmed or take on too much. This half-day online session is relevant for teams and cohorts who work with students. It will help them feel confident about responding to a distressed student in a boundaried, role-appropriate and effective way.
The session will consider the nature of distress and the way in which a student might present. This will be followed by exploring a range of practical skills you need to best respond to a distressed student – whether in-person or in the context of remote working and study. We will then focus on how to respond to a student who presents at a higher level of risk – such as a student who mentions suicide.
Who is this session for?
This session is relevant to teams and cohorts who work with students in higher education and who might find themselves responding to a student in distress.
Academics – such as personal tutors, module leaders, and lecturers
Professional services practitioners – such as disability advisers, welfare advisers, finance advisers, or international student advisers
Colleagues working in a university enquiry service, a faculty or service front desk team, or a university helpdesk
Colleagues managing student conduct cases
Managers of student-facing teams who may need to support their team members to respond effectively to a distressed student
Students' union advisers
While this training is aimed at higher education, colleagues in further education or other similar settings will also find the content very relevant.
By the end of this event, participants will:
Be familiar with the nature of distress and the way in which a student might present,
Understand practical ways in which they can build a collaborative relationship with a distressed student, and respond confidently and effectively to their distress,
Know how to set and maintain the boundaries of their role, and look after their own wellbeing during these interactions with students,
Feel confident in knowing how to respond to a student who is presenting at a high level of risk - for example, a student who mentions suicide.
Need more information or have questions about this ready-to-run training? Contact us.
Want a bespoke version of this session for your organisation that incorporates your protocols and branding? Want us to deliver this training in-person? Want to run this session for a group larger than 25? We offer tailored training to fit your needs.