To support the professional development of its members, the AUA asked us to deliver a 60-minute webinar on "Looking after yourself: Managing stress and preventing burnout". 230 participants from the majority of the UK’s universities attended the webinar, which focused on practical ways for people to look after themselves and manage their stress levels. In the post-webinar survey: 98.8% of participants surveyed afterwards agreed or strongly agreed that they found the session

Looking for a new approach to training its student-facing staff, including personal tutors, academic mentors and professional services staff, Swansea University commissioned a series of 30-40 minute podcasts to be produced by Plinth House in March 2019. We worked with a professional recording studio and a sound engineer in the North East to produce podcasts on a wide range of student support topics, including “Using coaching skills with students”, “Active listening skills”, “

As part of an interim management role at King's, Levi led an institution-wide strategy for Student Mental Health and Wellbeing across the...

We worked for Falmouth and Exeter Universities on a new strategy for training student-facing staff – across both professional services...

We were brought in by the University of Wolverhampton to remodel all aspects of the service provided to students by the University's Mental Health and Wellbeing Team, as well as addressing some issues about the way in which this team interacts with other parts of the University. This project involved transforming the way in which students accessed the service, shifting the team's focus away from 'drop-in' activity towards a more triaged and managed approach. A full set of ne

Student Roost is a major national provider of student accommodation, with accommodation in over 20 cities and towns throughout the UK. When faced with a distressed student, a colleague in any student-facing role can feel overwhelmed and it can be too easy for them to take on too much. The residential and 24/7 nature of student accommodation management can make it even more likely that staff will encounter distressed students, including students at very high levels of risk. W

We provided training to staff at Pearson on the structure and context of student services teams within universities, to help colleagues working at this online education provider to make effective referrals to student services within their partner universities. 100% of participants attending the training said that the trainer was effective, and 100% said that the training made them feel enthusiastic about attending other similar training events in the future. We followed up t

As part of fulfilling an interim management role at King's College London, we led a project to design the University's new student...

We have delivered conference presentations on a wide range of topics, including: universities' engagement with equality and diversity issues, student incident management, and student mental health and wellbeing. Articles can be found on LinkedIn or other websites, such as Wonkhe. One of our articles for Wonkhe, exploring the role of universities in responding to the death of a student, was shortlisted for 'Wonkhe Article of the Year'. Previously, we have written and edited