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Managing Distressed Students: a one-day, in-person training event
Managing Distressed Students: a one-day, in-person training event

Fri, 01 Sept


Birmingham City Centre

Managing Distressed Students: a one-day, in-person training event

When faced with a distressed student, it can be easy to feel overwhelmed or take on too much. This one-day course is relevant for anyone who works with students. It will help you feel confident about responding to a distressed student in a boundaried, role-appropriate and effective way.

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Time & Location

01 Sept 2023, 09:30 – 16:30

Birmingham City Centre

About the event

This event is now closed for new bookings. Please contact us directly if you would like to enquire about availability, or visit our Upcoming Events page to see other events. You can also be kept informed about our latest events by subscribing for updates.

This full day, in-person training event focuses on helping colleagues in student-facing roles respond effectively to students in distress, including those at higher levels of risk, while at the same time looking after colleagues’ own wellbeing and maintaining appropriate role boundaries in these interactions.

The event will consider the nature of distress and the way in which a student might present. This will be followed by exploring a range of practical skills you need to best respond to a distressed student – whether in-person or in the context of remote working and study. We will then focus on how to respond to a student who presents at a higher level of risk – such as a student who mentions suicide.

The event takes place in-person, providing the opportunity to explore practical skills with others. It is delivered over the course of one day, with lunch at the venue and refreshments provided.

Who is this event for?

This event is relevant to anyone who works with students in higher education and who might find themselves responding to a student in distress.

This includes:

  • Academics – such as personal tutors, module leaders, and lecturers
  • Professional services practitioners – such as disability advisers, welfare advisers, finance advisers, or international student advisers
  • Colleagues working in a university enquiry service, a faculty or service front desk team, or a university helpdesk
  • Accommodation staff
  • Security officers
  • Colleagues managing student conduct cases
  • Managers of student-facing teams who may need to support their team members to respond effectively to a distressed student
  • Students' union advisers

While this training is aimed at higher education, colleagues in further education or other similar settings will also find the content very relevant.

Learning outcomes

By the end of this event, participants will:

  • Be familiar with the nature of distress and the way in which a student might present,
  • Understand practical ways in which they can build a collaborative relationship with a distressed student, and respond confidently and effectively to their distress,
  • Know how to set and maintain the boundaries of their role, and look after their own wellbeing during these interactions with students,
  • Feel confident in knowing how to respond to a student who is presenting at a high level of risk - for example, a student who mentions suicide.

Who is delivering this event?

The trainer is Julie Rea, Specialist Consultant and Trainer at Plinth House. Julie is an experienced leader of mental health support in higher education and is a Registered Mental Health Nurse, accredited by the Nursing and Midwifery Council. More information regarding Julie’s experience is available in the About Us section of this website.


Single delegate - £225 + VAT

Early bird discount (15%) available for bookings made by 30th June - £190 + VAT

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